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Nice that you visit the louloudi pilot store!
Here, all our products are handmade with the softest materials, characterized by minimalistic design with distinctive details.

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FAQ

Who is louloúdi?

Louloúdi is a fashion and lifestyle brand that falls under the flag of CVL Design. Louloúdi is an original idea of owner and designer Caroline van Lingen who has a long history in children’s fashion and made brands like Okidoki and Hip&Zo internationally known. With louloúdi she has reinvented herself once again and has now extended her product range beyond children’s fashion and includes various lifestyle articles. This time, almost everything is handmade in her studio in Gouda, The Netherlands, where she puts in all the love and energy she has.

What are the delivery times?

After you have placed your order, we normally ship the same day, if the item is in stock. As we have a lot of products that are handmade and therewith unique, it can happen that something has to be made from scratch. Depending on the item, this may take up to a couple of days. Quality and customer satisfaction is our number one priority, thus we make sure the items are perfect and not rushed and sloppy before we send them to you. We hope you can appreciate that!

Can I view, touch and fit your products somewhere?

Yes, our Louloúdi studio opened June 1st 2018 at the Lange Groenendaal 86 in Gouda, The Netherlands. Here, you can find everything that’s on this website, and more! You can also experience the creation of our products, live.

Also, part of the collection can be found in concept store Heb Ik Via, which is located Gouda as well.

I have a question/complaint/compliment; what should I do?

Customer satisfaction is our number one priority. Please contact us with anything that bothers you and we’re sure we’ll come to a satisfying solution!

If you have a compliment, leave a short review on the product page, if you want, and please tell others 😉

How do I login?

When you are a returning customer, click on ‘my account‘ at the bottom of every screen and login with your credentials. If you’ve forgotten them, click on ‘lost your password?‘ on the login screen. If you haven’t placed an order before, you can register during checkout. After that, you are logged in.

What happens with my personal information?

Your personal data is only used for handling your order within louloudi. It will never leave louloudi and we do everything in our power to protect your data. If you have subscribed to our mailing list, you will only receive mail from us; we don’t share your e-mail address (or any other information for that matter) with anyone else.

What are the payment options?

We currently support Ideal, credit card, Bancontact/Mister Cash, Sofort Banking and bank transfers. You can select either one of them during checkout. Credit card surcharges apply.

Who is Mollie payments?

Mollie payments handles all our financial transactions on our site via secure servers (SSL). On checkout, you’ll notice something like “mollie payments inz. CVL Design”. This is perfectly normal and exactly the way we intend it.

What are the shipping costs?

For The Netherlands we have free shipping when your order total is €50 or higher. Below that amount we use a flat-rate shipping fee of only €3.50.

For the so-called EUR1 zone in Europe (Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom) we have free shipping when your order total is €150 euro or higher. Below that amount we have a flat-rate shipping fee of €13. When packages are heavier than 2kg, the fee increases to €19.50.

For all other countries, we ship at €24.30 for packages below 2 kg and €34.30 for heavier packages.

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