Refund policy
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excluding shipping costs. The costs for returning from your home to the online store are at your own expense. These costs are approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@louloudi.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
Some types of goods are not eligible for return:
- Personalized and/or embroidered items
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is not in its original condition, is damaged or has missing parts for reasons beyond our fault
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you still have not received your refund, please contact us at info[at]louloudi.nl.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email to info[at]louloudi.nl and send your item to: CVL Design, Lange Groenendaal 86, 2801LV Gouda, Netherlands.
Dispatch
To return your product, you must send your product to: CVL Design, Lange Groenendaal 86, 2801LV Gouda, Netherlands
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
If you are shipping an item valued at more than EUR75, please consider using a trackable shipping service or purchasing insured shipping. We do not guarantee that we will receive your returned item.
Some types of goods are not eligible for return:
- Personalized and/or embroidered items
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is not in its original condition, is damaged or has missing parts for reasons beyond our fault
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you still have not received your refund, please contact us at info[at]louloudi.nl.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email to info[at]louloudi.nl and send your item to: CVL Design, Lange Groenendaal 86, 2801LV Gouda, Netherlands.
Dispatch
To return your product, you must send your product to: CVL Design, Lange Groenendaal 86, 2801LV Gouda, Netherlands
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
If you are shipping an item valued at more than EUR75, please consider using a trackable shipping service or purchasing insured shipping. We do not guarantee that we will receive your returned item.