Terms of service

Conditions of use – Louloudi
Article 1 – Definitions 
In these terms and conditions shall apply:

1. Entrepreneur: the natural or legal products and / or remote services and consumer services;
2. Consumer: the natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur;
3. Distance contract: an agreement where made ​​in the context of a system organized by the Entrepreneur for distance sale of products and / or services, to conclude the agreement exclusive use of one or more means of distance communication;
4. Technology for distance communication: means that can be used to conclude a contract, without the consumer and trader being in the same room;
5. Grace period: The period during which the consumer can exercise his right of withdrawal;
6. Right of withdrawal: the ability for the consumer to waive the distance contract within the cooling-off period;
7. Day: calendar;
8. Transaction Duration: a distance contract concerning a range of products and / or services, the supply and / or purchase is spread over time;
9. Durable medium: any means that the consumer or business that enables information addressed personally to him to store in a way that future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the trader 

CVL Design – Louloudi
Lange Groenendaal 86
2801 LV Gouda
The Netherlands
E-mail address: info[at]louloudi.nl
Chamber of Commerce number: 51242222
VAT number: NL001665678B30

Article 3 – Applicability

1. These general conditions apply to every offer of the entrepreneur and any agreement reached at a distance between businesses and consumers.
2. Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, indicated that the general conditions for the entrepreneur to see and they will be sent. As soon as possible free of charge to the consumer
3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions are set in such a way that the consumer in the consumer made ​​available electronically a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions may be taken and they electronically or otherwise will be sent free of charge upon request of the consumer.

Article 4 – The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow proper assessment of the offer by the consumer If the entrepreneur uses images they are a true representation of the products and / or services. The entrepreneur cannot be held responsible for colour differences resulting from screen settings and/or colour baths of the fabric.s. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that is clear to the consumer what rights and obligations are attached. To the acceptance of the offer this concerns in particular:
   1. the price including taxes;
   2. any costs of delivery;
   3. the manner in which the agreement will be achieved and what actions are required;
   4. whether or not to apply the right of withdrawal;
   5. the method of payment, delivery or performance of the contract;
   6. The deadline for accepting the offer, or the deadline for doing maintenance of the price;
   7. if the contract is filed, how this is to consult the consumer after the conclusion;
   8. the manner in which the consumer can obtain information, for concluding the agreement by him popular acts and the way he can recover before the contract is concluded;
   9. the languages ​​in which, in addition to Dutch, the contract can be concluded;
   10. the conduct to which the trader is subject and the way the consumer can consult these behavioral codes electronically; and
   11. the minimum duration of the distance contract in the event of a contract, including continuous or periodic delivery of products or services.

Article 5 – The contract 

1. The agreement is subject to the provisions of paragraph 4, concluded at the time the consumer accepts the offer and meet the corresponding conditions.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.
3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take suitable security measures.
4. The entrepreneur will the product or service to the consumer the following information, in writing or in such a way that it can be stored on a durable medium, enclose the consumer in an accessible manner:
   1. the postal address of the establishment of the business where the consumer can lodge complaints;
   2. the conditions under which and the manner in which the consumer of the right of withdrawal may be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
   3. information on existing after sales service and guarantees;
   4. contained in Article 4 paragraph 3 of these conditions, unless the trader has provided before concluding the contract this information to the consumer;

Article 6 – Right of withdrawal upon delivery of products 

1. You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excluding shipping costs. The costs for returning from your home to Louloudi are at your own expense. These costs are approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to Louloudi with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@louloudi.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
   
   

Article 7 – Costs in case of withdrawal 

1. If the consumer exercises his right of withdrawal, he will only pay for the cost of returning the goods.

Article 8 – Exclusion of right of withdrawal 

1. If the consumer does not have a right of withdrawal, this may only be so when the entrepreneur stated such an exclusion clearly in the offer, at least before the final sale was closed.
2. Exclusion of the right of withdrawal is only possible for products:
   1. which have been made to the consumer’s specifications by the entrepreneur;
   2. that are clearly personal in nature;
   3. which can not be returned because of their nature;

Article 9 – The price 

1. During the period mentioned in the offer, prices of the products and / or services will not increase, except for price changes resulting from changes in tax rates.
2. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
3. Price increases from 3 months after the contract was concluded are only permitted if the trader stipulated as much and:
   1. these are the result of legislation or regulations; or
   2. the consumer has the power to terminate at the date the increase takes effect.
4. The products or services mentioned in the offer shows prices include VAT.

Article 10 – Conformity and Guarantee 

1. The trader guarantees that the products and / or services meet the contract specifications as stated in the offer, the reasonable requirements of reliability and / or usability and the on the date of the conclusion of the agreement existing legal provisions / or government regulations.
2. An arrangement offered by the trader, manufacturer or importer as a guarantee does not affect the rights and claims that consumers entrepreneur can assert on the basis of the law and / in respect of a failure to fulfill the obligations of the employer against or the distance contract.

Article 11 – Delivery and execution 

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what is stated in Article 4 of these terms and conditions the company will implement accepted orders expeditiously but not later than 7 days unless a longer period has been agreed. If the delivery is delayed, or if an order can not be carried out, or only partially, the consumer receives a message no later than one week after placing the order. The consumer then has the right to terminate the contract without cost.
4. In case of dissolution in accordance with the preceding paragraph, the trader will refund the consumer as soon as possible, but no later than 30 days after repudiation.
5. If delivery of an ordered product proves impossible, the trader will endeavor to provide a replacement item available, always in consultation with the consumer. If agreed, a replacement item is delivered which will be made clear in a comprehensible manner. For replacement items the right of withdrawal can not be excluded. The cost of return shipment are borne by the entrepreneur. If no replacement item is available, the consumer is informed thereof and the sale is terminated, the amount, if paid, will be refunded to the account of the consumer without deductions immediately.
6. The risk of damage and / or loss of products until the time of delivery to the consumer lies with the business, unless otherwise agreed.

Article 12 – Duration Transactions

1. The consumer may end a indefinite contract at all times in compliance with the applicable termination rules and a notice of one month.
2. A contract for a definite period has a duration of up to two years. If it is silently agreed that the contract will be renewed, the contract will be continued as a contract for an indefinite period and will continue after the notice of the agreement up to a month.

Article 13 – Payment 

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within fourteen days after delivery of the goods or in the case of a contract to provide a service, within 14 days after issuance of the documents relating to this.
2. When selling products to consumers never a prepayment of more than 50% should be paid. If such payment is agreed, the consumer may not assert any rights regarding the execution of the order or service (s) before the advance payment has been made.
3. The consumer has the duty to report inaccuracies in data supplied or specified payment immediately to the entrepeneur.
4. In case of default by the consumer, the entrepeneur has, subject to statutory limitations, the right to charge the consumer additional expensens that have been made known in advance to the customer.

Article 14 – Complaints

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
   Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
   Complaints submitted to the entrepreneur will be answered within a period of 7 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 7 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
   If the online store is affiliated with WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this online store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

Article 15 – Additional or different terms
Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner

These terms and conditions are a machine translation from the original and leading Dutch terms and conditions. By agreeing with the English terms you automatically agree with the valid and legally binding Dutch terms and conditions.